Terms of Sale, Returns & Contact Information


Prices are subject to change without notice and are subject to applicable federal, state and local taxes. Possession of a price list does not constitute an offer to sell.


Standard and overnight shipping charges have been established based on dollar amount of order and method of shipment. Shortage claims must be made within 10 days from receipt of goods. Damaged goods must be reported to the carrier within 24 hours and damage claims must be filed by the consignee.


Prior approval must be obtained before merchandise is returned to Waterpik for credit. Only defective or damaged product of current manufacture and less than one year from the date of original shipment will be accepted for credit.

Product Changes:

Waterpik reserves the right to make changes in product design without the obligation to accept previously manufactured products for alteration, exchange or credit.


Waterpik warrants its products to the original purchaser against defective workmanship and materials under normal procedures of installation, use and service within the dental profession for a period of 90 days from the date of sale. Certain Waterpik products contain further written warranty terms incorporating different warranty periods, specific restrictions as to installation, use and service and exclusion from certain consumable and other short-life items.

Waterpik will, at its option, repair or replace without charge for labor and material, defects which, in Waterpik's opinion, are due to faulty materials and workmanship and have not been caused by improper installation, use, or service. Shipping cost and damage incurred in transit are excluded from this warranty. All sales are subject to the limitations on warranty terms found on the reverse side of the invoice.


Waterpik manufactures products only to its own commercial specifications and sells only on commercial terms and conditions. Accordingly, Waterpik expressly rejects any additional specifications, procurement regulations, or additional warranties unless they are negotiated and mutually agreed upon before shipment. Purchaser's acceptance of the product constitutes an acknowledgement of these terms.

Contact Us

Water Pik, Inc.

1730 East Prospect Road
Fort Collins, CO 80553-0001
Telephone: 970-484-1352
Toll Free: 800-525-2020
Fax: 800-289-4389

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